Telephone Calls
During regular office hours, we always have a pediatric nurse available to answer your questions, make appointments or help you decide whether your child needs to be examined. Please feel free to call with questions about your child's health, nutrition, or development. If the nurse is unable to help you, she will refer your call to your pediatrician. If your problem is urgent, please tell the receptionist and your call will be handled immediately.
Night Calls
If you have an urgent situation after the office is closed, call The Children's Clinic at 562-2944. Your call will be answered by the pediatric night call nurse, who is trained in the telephone management of children's medical problems. If she determines that your child needs to be examined before our next regular office hours, or if she is unable to satisfactorily answer your question, she will call the The Children's Clinic pediatrician on call. If our patients need to be seen after hours, we recommend using Providence Hospital or Alaska Regional Hospital.
Emergencies
When true emergencies occur, they demand prompt attention. We suggest that in a true emergency the child's needs will be best served by taking him or her directly to the emergency room at Providence Hospital or Alaska Regional Hospital. For life threatening emergencies, call 911 and have trained paramedics transport the child rather than trying to transport him or her by yourself. Proper equipment and physicians trained in emergency care are available in both hospital emergency rooms 24 hours a day. Also, the hospital will know how to reach your physician when necessary. In the event of possible poisoning, call Poison Control at 1-800-222-1222.
For life threatening emergencies, call 911.